Bad Experience with Rockwood in Spokane WA

[Luann]

My feeling is the surgeon would probably appreciate the information that an entry level employee he has may be scaring off new patients with her poor people & phone skills. And if it was an isolated incident, and not her normal work practice then they aren't going to be making an issue of it. At least it will be brought to someone's attention. This isn't waging a war over being right. Working on becoming assertive involves believing you deserve to be treated with courtesy, so I don't know that it is helpful to encourage shrugging things off and chalking up rudeness from a member of a health team to a patient as her just having a bad a day, and let it go.
It's true, we need to pick our battles, but this situation seemed to be distressing to the OP. And if the receptionist is talked to, and figures out who makes the complaint, and then uses this info to retaliate & make life hell - I don't even know what to say about the possibility. It doesn't seem likely, and I'd say if there was a complaint on this receptionist then maybe they will keep an open ear as to her end of the conversation in the future. I'd hope so.

[ghost_ryder]

My wife and I saw the same orthopedic doctor for ankle injuries. She hated her and I loved her. She was very direct and professional which I like. My wife likes to be massaged a bit. She switched doctors and got the treatment she wanted and I stayed and got the same treatment just without the fuss. If you are not comfortable, switch to someone who can give you what you need. They all are very good, it just depends on how you view the process.

We had a discussion at our support group meeting last week that went along the same lines. One doctors support staff is abrasive and the others is no so. I was happy I picked the not so side for this part of my health.

[Shirl]

For BMI's below 40 to 35 most places look for comorbidities, like diabetes, hypertension and sleep apnea. I think high cholesterol can be one too, if not it should be! Along with pre-diabetes!!!