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Henry - on holiday???

  1. lindmar
    lindmar
    I left Henry a phone message about 2 weeks ago and emailed him 12/21... no response. On holiday? I have a few questions and also need the pre-op diet.
  2. Smitlien
    Smitlien
    Hi I also mailed him for the pre op but someone els send it to me. Give me your email then ill forward the pre op.
  3. Jedi
    Jedi
    Hi Ladies,

    Merry X mas

    I am burning the midnight oil and I just sent you the diet Linda and I did answer your e mails and questions please call me tomorrow am or send me an e mail and we can go over anything you need to

    cheers

    Henry Cortez
    Patient relations Director
    info@drsergioquinones.com
    1866 774 3002 or direct line 619 8696428
  4. Phoenixrise
    Phoenixrise
    I can help you with the questions you have. PM your number. The pre-op is on the website.
  5. Smitlien
    Smitlien
    Here is the pre op diet Special Instructions

    **Special Note for Patients with Diabetes
    If you have diabetes and are treated with insulin or a sulphonylurea tablet (gliclazide, glibenclamide, tolbutamide, glimepiride, glipizide), you will need to adjust your insulin or medication. They will need to understand you’re your calories will be around 800/day from the time you start this diet and medication management goal is to have less medication and not more food. For this reason please contact your Diabetes Specialist Nurse/Practice Nurse/GP before starting the preoperative diet to discuss your medication and any possible adjustments needed. It is also recommended you monitor your blood sugar closely. This diet will likely be a reduction for normal intake of carbohydrates and calories. Consult with your medical provider as needed.

    **Special Note for Lactose Intolerant Patients.
    If dairy products including milk give you gas, cramping, bloating or diarrhea you may be lactose intolerant. It is recommended you choose Boost Diabetic for your meal replacement choice because it is lactose free. If you choose to use a protein shake made with milk products take a Lactaid or similar lactase enzyme pill at the start of each meal containing one of these products. As you will see in the Pre-Operative diet snack choices include cottage cheese, and yogurt many lactose intolerant individuals are able to consume yogurt without experiencing gas or bloating. If you choose to eat cottage cheese it is recommended you take the lactase enzyme with your cottage cheese.

    **NO COFFEE, PEPPER, ALCOHOL, OR PEPPERMINT & NO OATMEAL

    ** No Chewing gum with sugar or carb sweetener, breath mints, cough syrup, hard candy or cough drops they are full of sugar

    ** Stop usage of tobacco products during this pre-operative diet and during the post-operative care informational you will receive.

    Bariatric Pre-Operative Diet

    Food Consumption

    There are no caloric limitations on the liver shrinking diet. You are able to eat as much and drink at much as you like from the list of allowable things. We do suggest reasonable limits to aid in your weight loss of a maximum of 40-50 carbohydrates daily. Typical protein intake between 70-120 grams a day, through protein shakes. Patients have stated Unjury is the best amongst the best tasting and least expensive. It is suggested you take a mulit-vitamin during your pre-op diet and during post-op.

    Here is the Pre-Op Diet to follow before having your weight loss surgery. You will be following something very similar to a liquid diet.

     All the water you can drink


     All the natural fruit juice you can drink


     Coffee (decaf only)


     Low fat creamer, Skim or 1% milk, Soy milk


     Sugar-free drinks only (Crystal Light, G-2 Gatorade, Diet PowerAde, etc.)


     All the broth you can eat chicken or vegetable is OK


     Please drink 3 Ensure Vitamin supplements per day Any Flavor is fine


     Diet V-8 fusion, etc.


     Sugar-free Gelatin (no fruit added)


     Sugar free popsicles


     Sugar-free pudding


     All the yogurt you can eat (Greek yogurt has almost double the amount of protein per serving)


    We are aware this can be a challenge for many our patients to do for the entire period of time. If you get hungry it is okay the first week to eat 4 ounces of fish, lean turkey, chicken breast, ham, roast beef, but it must be baked, broiled, or grilled. The day prior to surgery attempt to drink all clear liquids such as water, broth, clear juice, kool aid, pulp free drinks, lemonade, grape juice, apple juice, broth, etc.

    The Night Before your Surgery do not eat or drink anything after Midnight 12 am and we need you on a 100% Fast that day when you arrive for surgery.

    If you have any questions about the requirements of the pre-op diet, please feel free to contact me.

    Sincerely,
    India
  6. lindmar
    lindmar
    Thanks everyone! Henry, my email is lindmar@comcast.net... I don't know why, but I'm not getting emails from you now, although they came through before. Oh well, I will call tomorrow. Thanks.
  7. lindmar
    lindmar
    Does India's email start with thibideaux? If so, the mystery is solved. My computer security would not let the message go thru. btw It's one a.m. where I live. Why is everyone up so late?
  8. A_deshotel
    A_deshotel
    I emailed Henry sometime last week and got a response within 8-12 hours. Perhaps your email didn't go through. Double check or call the number. Poor guy probably needs an assistant lol.
  9. sobiato
    sobiato
    When you have one person trying to do everything, there will always be a breakdown in communication, the GOLDEN RULE must never be forgotten "CUSTOMER SERVICE grows your business" When someone makes a comment don't get defensive, be apologetic and SERVE YOUR CUSTOMERS period!!!!!!!!! No matter the hour or day if you need to reach someone I always contact India she is a DRINKING WELL OF KNOWLEDGE & has always gone beyond measures to SERVE & assist ME & because of her outstanding customer service I was able to refer her 3 new patients, one who is being SLEEVED with me, the other one I just learned has just joined the group & started the process of being Sleeved...."CUSTOMER SERVICE GROWS YOUR BUSINESS"
  10. DragonsLoard
    @sobiato I can't agree with you more!!!! One of the things my husband and I like is being able to call and speak with Henry. It's comforting to know that we talk to a person who works with Dr Quinones and not with a person who works in what seems to be a call center. Poor Henry has spoken to my husband sooooo many time, he recognizes my husbands voice Keep up the GREAT work Henry and India!!!!
  11. zmdh39
    Guys, also be sure to check out the new website for this info, it is constantly being updated, and the pre-op diet can be directly downloaded from the website. As the site comes along a lot of the information that you are seeking can be found there day or night...it will help as the business grows to get you guys the information that you need without having wait for the business to open emails to be sent out. Also, if there is information that you would like to see on the site, feel free to PM me with you suggestion, and I will work to add those features to make everyone's life easier. Don't forget, you can visit the site at weightlosswithsurgery.com

    Dr. Sergio Quinones - Dr. Sergio Quinones
  12. lindmar
    lindmar
    You people are all great and very helpful...thanks! The problem is solved. Henry had my email wrong by ONE letter and I don't know what happened with the phone, but i was in Alaska that week so maybe that was part of the problem. I talked to henry today AND got an email from India and got the info i needed. Am excited to have surgery on on my way to the land of thin

    I reread my post and am really sorry if I sounded frustrated or angry. I'm really not, just exhausted due to trying to take care of my dear sister who is in hospice as of today with terminal cancer.
  13. zmdh39
    Lindmar, so sorry hear hear about you sister. My dad has had 2 cancer diagnosis in my life and both were so hard on everyone. God bless you guys, and I will keep you sister in my prayers.
  14. judy79
    judy79
    Where do you get Unjury protein at? What store or website?
  15. DragonsLoard
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