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Returning Phone and Email

  1. JennyD
    JennyD
    Have you guys had problems with your case manager returning your email? I received one Monday evening asking about what day I wanted to have my surgery on and I replied back but I haven't heard anything since then! Was this normal for you?
  2. hopingtobelesssoon
    hopingtobelesssoon
    Yes, call early you'll be more likely to catch her.
  3. JennyD
    JennyD
    Thank You I'm beginning to think they were going to tell me I'm not qualified even though I'm a self pay patient.
  4. sarahjjames76
    sarahjjames76
    Who is your case manager? I have been told they are having a ton of patients who have been successful in completing the requirements, upping the number of surgeries. They hired a new case manager a few months back. I asked to keep my old case manager, Ashley, she is super quick at returning email (she's always returned my email the same day). Have you tried contacting your case manager via email?
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